Terms and conditions

Vachon Groupe Affaires Inc. (VGA) operates the www.vachongroupeaffaires.com Web site (the “Site”). The terms and conditions that appear below constitute a contract between you and VGA and govern the use of the Site. VGA may modify these terms and conditions at any time, without prior notice.

By using the Site, you acknowledge having read and understood these conditions. If you do not wish to be by these terms and conditions, you shall not use the Site and order products through the Site.
1. Terms of use
1.1 Location of Site Operation
VGA operates the Site from its offices located in Canada. VGA makes no representation to the effect that the elements of the Site may be used in other locations than Canada, and it is forbidden to access the Site from territories where the legislation prescribes that the content or use of Site is illegal. Those choosing to use the Site do on their own initiative, and it is their responsibility to conform to all applicable local laws. Any claim related to the Site and the element it contains, or arising from the use of the Site, is governed by the applicable laws in the territory of the Province of Quebec, Canada.
1.2 Restrictions Related to Use
Except as specified in one or another section of the Site, no element of the Site may be copied, reproduced, distributed, published, translated, downloaded, displayed or transmitted by any means, without prior written permission of VGA or the owner of the copyright. You are permitted to display or download Site elements, but only for non-commercial purposes and only as long as you do not modify these elements and you retain all copyright and other proprietary notices that they contain.
1.3 Trademarks
The trademarks and logos used or displayed on the Site are trademarks, registered or not, by VGA or third parties. Nothing in the Site may be interpreted so as to grant, directly or indirectly, the use of a trademark reproduced on the Site without the prior written permission of the trademark owner.
1.4 Limitation of Liability
The Site and the elements it contains are provided on an “as is” basis, without warranties of any kind, express or implied. To the fullest extent possible pursuant to the applicable law, . VGA disclaims all responsibility and provides no guarantee, including but not limited to, warranties of merchantability or fitness for a particular purpose. In addition, VGA makes no representation with regard to the use, validity, accuracy or reliability of the elements reproduced on the Site, or with regard to the results obtained from the use of such elements. While VGA does everything possible to ensure that the Site contains no errors, VGA declines all responsibility with regard to any error that may be found on the Site., its related companies, VGA directors, employees, representatives or agents may not, under any circumstances, be held responsible for any damages related, directly or indirectly, to use of the Site, including, but not limited to, the loss of data or profit resulting from use of the elements of the Site, or from the inability to use these elements.
1.5 Material Transmitted by Users
You acknowledge, as users of the Site, that any element, information and opinion that you may transmit to VGA, in any manner whatsoever, become the entire and exclusive property of. VGA and you waive any and all moral rights with regard to these elements. VGA may, for any purpose whatsoever, without any compensation to you, use, reproduce, publish or license in any manner whatsoever the elements that you transmit to VGA. You are prohibited from posting or transmitting to VGA elements those are illegal, defamatory, obscene or contrary to any applicable law. By transmitting to VGA elements of content, you represent to VGA that you own all of the rights to these, of any type whatsoever, including, without limitation, all intellectual property rights. VGA reserves the right to not publish or to withdraw any element that you have transmitted to VGA at its entire discretion, for any reason whatsoever.
2. General conditions of sale
Order Acceptance:
The reception by E-mail of an order confirmation does not constitute the acceptance, by VGA of such an order or the confirmation of an offer to sell. VGA reserves the right, without any prior notification, to refuse to any customer and/or limit the order quantity of any item or service ordered. Verification of personal, corporate or credit card information may be required at any time by VGA prior to the acceptance of any order.
2.1 Price
2.1.1 The price payable for each product or service that you order is as set out with regard to each product offered on the Site;
2.1.2 Transportation and delivery charges, as well as applicable sales taxes, are not included;
2.1.3 VGA reserves the right to modify the prices of products and service offered on the Site at any time, without prior notice;
2.1.4 All prices are in Canadian dollars;
2.2 Return Policy
2.2.1 You may return products to. VGA at any time up to 30 days after receiving them, at the following address: Vachon Groupe Affaires, 1017, du Massif, Quebec City, QC, Canada, G2K 2M5. The products must be accompanied by the invoice and the order number. You are required to get a return authorization number by contacting our customer service at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone at 418-688-8581 before to return any product.
2.2.2 You shall assume the delivery charges and the legal risks for products returned (except in the case where VGA has not delivered to you the products you have ordered, or has delivered to you products that are damaged or defective, in which case. VGA will assume the delivery charges and the risks, as long as you return the products using a carrier that guarantees the risks of loss and damages);
2.2.3 For the purposes of articles 2.2.1 and 2.2.2, you may not return products if you have removed the products from their original packaging. If an item is defective, it will be exchanged for a new copy of the same product;
2.2.4 Upon receipt of returned products, any sum debited from your credit card account in favor of VGA with regard to these products, except delivery charges, will be credited as soon as possible, on the condition, however, that the products being returned are returned by you and received by .VGA in the same condition as that in which they were at the time they were delivered to you;
2.3 Product Availability
The Site posts all products available for order to our suppliers. Please note that the latter are not necessarily part of the Web site’s inventory. It is possible that your order would be delayed before being shipped to you, while we wait for one or more out-of-stock items to become available. Should you be in a hurry to receive one or more particular items in your order, we advise you to place a separate order for them.
2.3.1 .VGA does not guarantee in any case the availability in inventory of products offered on the Site. If VGA is unable to deliver to you one or other of the products that you have ordered due to insufficient inventory, VGA will advise you by email when any products ordered which were not available in inventory become available. In such a case, you have the following options: Confirm via the website that you wish to keep your order active; this will authorize VGA to ship the back-ordered product(s) to you, with no further notice, upon their receipt from our supplier(s), in which case payment will be automatically debited from your credit card account for the product(s) before it (they) is (are) transferred to the shipper you chose with your order. You may cancel your order at any time before VGA receives the back-ordered product(s), by contacting the website’s customer service department This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please note that once you confirm your order via the website, there is a delay of one or a few days before the product(s) are ordered from our supplier(s). Cancel your order via the website, in which case no payment will be debited from your credit card account for the product(s) or service.
2.3.2 VGA will not under any circumstances be responsible for any damage you may suffer due to insufficient inventory.
2.4 Shipping Policy
2.4.1 VGA will deliver the products and services ordered by you to the address you transmitted at the time of your order;
2.4.2 Delivery charges are on a per-product ordered basis.
2.4.3 VGA will perform delivery as quickly as possible after acceptance of your order, according to the delivery method that you chose on the Site. Delivery times and costs may vary according to the delivery destination, the delivery method chosen and the availability of products in inventory. Delivery times are estimated from the moment that the products leave VGA place of business;
2.4.4 You become the owner of the products you have ordered when VGA gives them to the carrier. As of that moment, you will assume all risk related to the products ordered, and VGA will not be liable for their loss or destruction;
2.4.5 For any products delivered outside of Canada, you are responsible for all costs of customs brokerage and any other costs related to exporting outside of Canada;
2.4.6 Delivery of products is subject to the rules of the delivery companies with which VGA does business as well as the rules of any other company with which VGA may do business from time to time. You are in particular subject to the rules concerning a signature acknowledging receipt of products. If you are absent from the location where you requested that VGA deliver the products to you, it shall be your responsibility to recover the products according to the rules of the delivery company you chose on the Site at the time of your order ;
2.4.7 No deliveries will be made to a post office box.
2.4.8 VGA must have received the full payment for products or services to be delivered to you before proceeding with their delivery.
2.5 Electronic promotion coupons
2.5.1 Electronic promotion coupons are made of fifteen (15) alphanumeric symbols, divided as follows: XXX-XXXX-XXXX-XXXX. Electronic promotion coupons entitle you to a discount, expressed in a dollar amount or in percentage points, to be applied to a specific product or service to an order, as the case may be.
2.5.2 To have your discount taken into account, you need only enter your coupon number in the “Validate coupon” section, which you’ll find when asked for your “Ship To” address during the purchasing process.
2.5.3 Electronic promotion coupons have no face value, are not offered for sale and cannot be sold or otherwise transferred.
2.5.4 Electronic promotion coupons cannot be used in conjunction with other electronic coupons nor with any special offer on the site. Only one electronic coupon per transaction.
2.5.5 When you use an electronic promotion coupon to make a purchase, we strongly advise you to buy items that can be found on the site’s main pages or within our list of new products.
2.5.6 Electronic promotion coupons with discount expressed in a dollar amount. Should the price of the item(s) purchased be smaller than the amount (in dollars) of the discount, there will be no amount credited to your account and no other e-coupon issued in compensation. Therefore, we advise you to apply your electronic promotion coupons to items whose value is equal to or greater than that of the coupons.
2.6 Responsibility
2.6.1 In the case where responsibility of VGA to you may be held, such responsibility shall be limited to an amount of money equivalent to the prices you paid for the products returned;
2.6.2 Notwithstanding the preceding, nothing in this article may have for effect to limit any right you may have as a consumer with respect to one or other of the laws of public order that may be applicable to you.
2.7 Acts of God
VGA shall not be responsible for non-performance, in whole or in part, for any of its obligations whatsoever toward you, nor for damages or losses you may suffer, if the non-performance, the damages or the losses result from an Act of God or from circumstances outside of its control.